Tower Hill Partnership Medical Practice
433 Walsall Road, Perry Barr, Birmingham, England, B42 1BT Also known as: TOWER HILL PARTNERSHIP MEDICAL PRACTICE
35
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Tower Hill Partnership Medical Practice
2016-08-25
Person
4
5
0
Written by a patient
Written by a patient 25th August 2016
I saw Dr Randhawa today, excellent,efficient but caring I felt that I was being listened to and not rushed ,the receptionist Janet was also very friendly and helpful
19th October 2016
Response from Tower Hill Partnership Medical Practice
Thank you for your feedback. We are glad to hear that you had a caring positive experience. This is part of our mission and we hope to build on your positive comments.
Tower Hill Partnership Medical Practice
2016-08-16
Person
1
5
0
Written by a patient
Written by a patient 16th August 2016
Can't get an appointment for a GP suffered two urine infections in space of three months always have to go walk in centre. Been trying to get a smear appointment for last six months keep getting told on fine on dedicated clinic dates no flexibility and full call back pathetic as I'm a x cancer patient!! And work for NHS
19th October 2016
Response from Tower Hill Partnership Medical Practice
Please do come forward so that we can address your individual concerns. We have a range of appointment options as mentioned previously.
Tower Hill Partnership Medical Practice
2016-07-21
Person
2
5
0
Written by a patient
Written by a patient 21st July 2016
went to surgery with neck and back pains to see doctor told their are no appointments left i should go to walk in clinc .
Phoned the surgery next day same answer again so asked the question how long do i have to wait to see my doctor told you have to wait 2 weeks i might as well be dead.
19th October 2016
Response from Tower Hill Partnership Medical Practice
A duty doctor is available daily as explained previously,. There are a range of appointment options, patient self help, minor ailments advice, website advice or management for some conditions if people wish to find out and use these options. Alternatively If you wish to come forward to the practice and explain your individual concerns we shall be able to help you find the most suitable assistance.
Tower Hill Partnership Medical Practice
2016-06-24
Person
2
5
0
Written by a patient
Written by a patient 24th June 2016
I have been a patient of this practice for several years and before it moved to Walsall Road and merged with the other GP Practices I was very happy with the service it provided. However, since the merge has taken place, you have an all singing, all dancing building with at least 35 rooms but you can never get an appointment. The problem is that you can make appointments at 8.00am but if you are 5 minutes past you have missed your chance and very often can't get an appointment. I have to start work at 8.00am I am not allowed to use my mobile at work and therefore do struggle to get an appointment. If you have something urgent it either means taking time off work or what happened to me in the past that I was off work ill and tried for 4 consecutive days and failed to get an appointment, or you have to make a pre bookable appointment for say 2/3 weeks in advance by which time most of us are better. When you go to the surgery it is always empty, all those rooms lying dormant but patients can't get in to see a GP, I feel that this practice is now failing its patients. The GP's themselves are very helpful and praise the service that you do get once you get to see one of them!!! Dr Bath Junior, Dr Nandi, Dr Hundel and Dr Latte have always given me and my family good care, it is just a real shame.
13th July 2016
Response from Tower Hill Partnership Medical Practice
Thank you for your feedback. We regret if you feel your appointment needs are not being met.We have a variety of options for booking appointments. If you wish to find out more please check the website for all the available options or ask at the practice and we shall be happy to go through this with you. Perhaps obtaining online internet booking would more suit you if you are unable to use a phone. Please ask at reception the process for obtaining online access. In the meanwhile a duty doctor is available daily for any acute medical need if you explain your situation.
Tower Hill Partnership Medical Practice
2016-04-20
Person
2
5
0
Written by a patient
Written by a patient 20th April 2016
I think all the people who have written these good reviews are people who work at the Surgury. The truth is you can never get an appointment, the receptionists are rude and very unhelpful and organisation is poor. I called every morning for a week and i was either told there were no appointments available within the next 2 weeks, or I was told they were busy and to call back later. When I finally got an appointment and arrived to the Surgury, I was told there wasn't any record of my appointment and the Asian women downstairs on reception was very rude about it. My advise is to stay away
Resources
Short link to review Tower Hill Partnership Medical Practice: http://iwgc.net/eb6qk